Permanent, Full-time
Cronofy is a high-growth technology company headquartered in the UK with offices in Amsterdam, Nottingham, and London. Our mission is to be the go-to scheduling infrastructure for high performance companies globally.
Alongside Sales, the Customer Success team enables Talent Acquisition teams of all sizes to improve their hiring process through seamless interview scheduling. You might have been in an interview process that took days to get your next interview scheduled, and usually with a lot of back and forth around availability. This is where Cronofy comes in and helps teams to automate their scheduling process.
This might sound simple and straightforward at first glance, but scheduling hides a lot of complexity behind the scenes. We see customers experiencing significant value once they understand the full capabilities of the product, but we need someone to get them to that point (at scale). That’s where you come in!
We have a good grip on how to work with our Business and Enterprise customers. However, we also have a rapidly growing base of pay as you go customers (that pay monthly for active users). We are looking for a creative and hands-on Customer Onboarding Specialist to build the journey for this low touch segment, and work closely with our customers to understand them and help them to better understand Cronofy.
Through understanding the value of nurturing customer relationships (at scale) you will drive onboarding and activation of our pay as you go customers. You will ultimately be responsible for increasing active users that have adopted Cronofy to reach their interview scheduling goals.
This role will be a mix of understanding our customers’ use cases, mapping out their customer journey, and building the right engagement activities to enable them on this journey. Where possible you will set up automations, but only when impact is proven based on smaller experiments.
You should get excited about working with customers, collaborating internally to improve the customer journey, and to go all-out in understanding the product to advise and educate our customers.
Our principles guide how we approach everyday.
We work hard but insist that everyone considers the balance between work and their life and responsibilities outside. We are direct in our dealings with each other. We continuously work to build mutual trust so that we can give each other feedback without fear of it being taking personally.
We can support a predominantly remote, office-based or hybrid working model. We do really value face-to-face time and, where circumstances allow, encourage teams to spend regular time together at suitable locations. As our current Sales and Success teams are based in the Netherlands, it would be most beneficial if the successful applicant was based in, or within a reasonably commutable distance, to Amsterdam.
Responsibilities
We expect you'll have experience in a customer success role with a B2B SaaS firm that has a large (SMB) customer portfolio. Related experience is also very welcome!
We know you’ll have experience developing and iterating scaled playbooks and engagement strategies.
Excellent listening and communication skills are essential to identify customer needs and translate this to product advice. We will be looking for evidence that you are comfortable challenging your customers and colleagues.
You should be creative and hold strong writing/video creating skills, in order to find ways to engage and enable our customers at scale. Experience with tools such as Hubspot, Metabase, Typeform, and Notion would be beneficial.
Your approach should have a bias to action rather than strict process, and we will be looking for evidence of understanding that perfect is the enemy of good.
The goal is to discover what you will bring to Cronofy and what Cronofy will bring to you. It's as important for you to determine whether this is the right move for your career as much as anything else, so don't be afraid to ask questions. We value transparency and so are happy to answer (virtually) any questions you may have.
For a full breakdown of our interview process, please visit: https://docs.cronofy.com/interviewing-with-us/
At Cronofy we know that an inclusive working environment is the single best approach to ensure high-performance and inspire innovative thinking. The magic happens when we bring multiple perspectives together to solve the scheduling problems of today and tomorrow. This requires that everyone at Cronofy has equal opportunity to grow, learn, deliver their best work, and develop their careers.
For more information on interviewing at Cronofy, please visit https://docs.cronofy.com/interviewing-with-us/