March 10, 2025

Balancing Automation & Human Touch | HRTech Europe

Discover AI's impact on recruitment and get practical advice on how HR leaders can leverage automation effectively while keeping the human element front and center.
5 min read
Profile photo of Adejoke (JK) Adekunle
Adejoke (JK) Adekunle
Product Marketing Manager
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Key Takeaways

AI's Impact on Recruitment Efficiency

  • Applications per hire have tripled over the past three years, and candidates increasingly use AI tools (like ChatGPT and Perplexity) to apply to multiple jobs, creating more work for recruiters.
  • AI is essential in streamlining recruitment, from application screening to interview scheduling.

Human Touch + AI/Automation = Better Recruitment

  • 81% of candidates believe that a human touch is crucial during recruitment. Automating repetitive tasks is great, but human interaction is key to maintaining engagement and building candidate relationships.
  • AI/automation should be seen as an assistant, not a replacement. By treating it like a team member, recruiters can avoid mistakes and optimize their workflows.

Beyond Buzzwords, How to Identify the Right Tool

  • Deterministic tools handle predictable tasks, while probabilistic tools are best for complex, conversational tasks. Understanding the distinction helps recruiters choose the right AI tools for different stages of the recruitment process. Not all processes need - or can be highly efficient with - AI; some only need automation.
  • AI can streamline applications, screen candidates, and even schedule interviews, but recruiters need to monitor and refine the system to avoid mistakes and ensure effectiveness. Tools that support existing workflows - rather than replace them - should be encouraged.

Automating Interview Scheduling

  • Scheduling with AI is tricky, but when done right, it can save recruiters valuable time. Predictable rules are essential for minimizing the risk of scheduling errors.
  • Cronofy’s best-in-class solution has helped companies like Wise automate scheduling without sacrificing quality or reliability.

Impact on Candidate Experience

  • Automation, when implemented thoughtfully, can improve candidate experience by reducing wait times and offering more convenience.
  • Wise’s positive candidate feedback demonstrates the value of combining automation with personal engagement.
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Case Study
How Wise cut interview scheduling from 6 days to 90 minutes
Learn how Wise, a global technology company with a mission to move the world’s money, accelerated their time-to-schedule with Cronofy’s scheduling automation and transformed their candidate experience.
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Blog PostFebruary 5, 2025
Are interview scheduling delays costing you top talent?
Your time-to-schedule isn’t just a metric for coordinators, it’s now a critical differentiator in winning top talent. But why are teams still stuck with interview availability bottlenecks? Read on until the end to see how to solve this conundrum and empower both recruiters and interviewers with one process, and join an upcoming live session to learn more.
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Blog PostFebruary 28, 2025
Product Roundup: Maximizing Interviewer Availability for Competitive Hiring
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