*Source: Cronofy survey of 2,000 US patients (2021)

The Problem:

Serving millions of healthcare professionals to manage their time efficiently

Learn how Docplanner, the world’s largest healthcare marketplace with more than 20 million monthly users across eight countries, built an advanced SaaS solution to help doctors manage their time and communicate with their patients more efficiently. See how Cronofy empowered their revolutionary calendar interface where doctors can view and manage their schedules.

The Challenge:

Reflecting real-time schedules for perfectly orchestrated appointment booking

The Docplanner platform allows doctors to manage their schedules. Patients can also book appointments online via the doctor’s profile, if they choose to set this up. They can also send text messages to their patients, store patient records, and schedule SMS campaigns. For the online medical appointment booking feature to work and to prevent double-bookings, the slot picker presented on the doctors’ profiles needs to reflect the doctor’s schedule in real-time.

The team at Docplanner was also aware that the feature needed to work with the calendar services widely used by Spanish doctors: Google Calendar, but also Office 365 and Outlook.com.

Building robust two-way calendar sync features that work with all major calendar services is no easy feat. It would have taken months for Docplanner’s developers to build full calendar sync, pushing back other important work.

This is where Cronofy came in with a Unified Calendar API that enables two-way, real-time calendar sync between SaaS applications and all major calendar services.

The Solution:

Full real-time visibility of availability for great doctor-patient experiences

Docplanner uses the Cronofy Calendar API to build great scheduling experiences within their software for doctors and patients alike.

When they set up their Docplanner account, doctors have the option to authorize Cronofy to connect to their personal or professional calendar. Their Docplanner platform will then show all the events they have in their calendars and use this information to display their availability when patients are looking to book appointments online. This gives patients the power of self-service appointment booking, with the real-time sync avoiding double bookings for an even more reliable experience.

Events that are added via Docplanner – like training or a day off – can also be added to their Google, Apple, Office365, Outlook.com, or Exchange calendar. Users always have an accurate and up-to-date view of their calendar.

Build full calendar sync into your SaaS platform and save development time

Want to easily connect to the calendars of your users to build great scheduling features into your application? Try Cronofy's Calendar API — if you're a developer, sign up for free and start building straight away.

If you’re a product owner or just generally interested in learning more about the Cronofy API and its features, get in touch below.