Enterprise Connect Setup
Important note: To connect to a service account, full admin privileges are required, typically held by your IT department. Only a full admin can authorize the connection. Please hand this guide to your IT representative.
Sign up or Log in
To connect your organization, you need to have an account with us. If you don't have one, you can create an account below.
If you already have an account, you can log in.
If your IT representative is performing the authorization, they need to be invited to your created Organizational Unit (OU).
Learn more about inviting members to your OU here.
Connect your Workspace
On the left side under your OU name, click on the "Members" tab. Then, select the "Organization Account" tab. Based on your workspace, you need to authorize the connection as follows:
Google:
1. Click on "Connect to Google Workspace."
2. Download the Cronofy app from the Workspace Store.
3. Use your admin account to authorize the connection.
MS Office 365:
1. Cronofy needs to make two separate connections: one to your directory and one to your calendars.
2. First, connect your directory using the authorizing account.
3. Then, select "Connect using MS Graph" if you are using it.
For an Exchange (on-prem) setup :
Follow this guide.
Activate the Directory Sync
Enabling directory sync allows us to automatically set up accounts for all of your organization’s users and periodically check for new users, simplifying the onboarding process.
To configure this, click "Settings" for the service account that provides access to your organization’s directory. On the settings page, enable provisioning using the toggle, and click "Save."
Google Workspace, one connection provides access to both calendars and the directory.
Microsoft Office, has it on 2 separate and you need to select the "directory".
I cant install the Workspace app (greyed out).
You do not have sufficient workspace permissions to install apps for your organization. Please reach out to you admin.
I am an admin but not IT, can I setup the service account?
It's always best to involve your IT in matters regarding a service account.
I have authorized the connection but nothing happened.
If the authorization goes through but you see no change then try again a few minutes later. If the issue still persist or you are getting an error message, please contact support.
Do I pay for everyone with a service account?
No, when you onboard all users' calendars via a service account you will not pay for every account. You will only pay for anyone who has been part of a scheduler request.
What can I share with my IT around Data & Privacy of onboarding users?
Do interviewers need to take any action if we set up a service account?
No, everything will be synced to Cronofy on the backend and they will not have to interface with Cronofy. Only your recruiters and coordinators will work with Cronofy.